Atona reads your property notes, drafts every guest reply, and shows its work — so you can sleep on it instead of answering it at 11pm.
Android coming soon.
Built by a host of 4 properties·Airbnb & VRBO
See Atona drafting84% of hosts use AI. 14% think it's actually helping. Here's why — and what Atona does differently.
The templated "Thank you for choosing us as your home away from home" reply sounds nothing like the host. Guests notice, and your 5-star streak takes the hit.
How Atona handles itAtona reads every reply you approve and gets sharper at your voice from the first edit.
The AI confidently tells a guest the hot tub works when it's been out for repairs for two weeks. Three lines of confident wrong become a 3-star review.
How Atona handles itAtona only answers from your property notes. If it doesn't know, it tells you instead of guessing.
You can't see what the AI read, why it said what it said, or what it was uncertain about. So you never trust it enough to ship — and you end up writing every reply yourself anyway.
How Atona handles itEvery draft shows Why, Risk, and Sources. You see exactly what Atona had access to.
Every reply, every alteration, every refund routes through one card. Why it's suggesting it. Sources it read to decide. Risk if anything's off. Edit the draft in place. Send when you're happy.
Not a feature list. A real day, with specific times and specific outcomes. Status badges on each step show what's live today vs. shipping for general availability.
Turn on standing rules for the questions you'd answer the same way every time. Anything outside them — anything ambiguous, anything that touches money or trust — lands on the approval card.
Well-grounded, low-stakes, answered straight from your property notes. Every auto-send shows up in your activity feed — no surprises.
Anything that touches money, trust, or fact-gaps. Anything Atona hasn't seen before. Anything sentiment-loaded.
Standing rules are opt-in per category, per property. Turn them on as you build trust. Turn any of them off in one tap.
Not feature checkboxes. Things that come from how Atona is built.
A signed extension that auto-activates on your Airbnb hosting dashboard, reads your listings and messages with your own login, and pastes approved replies back into the live page. No screen scraping from a datacenter. No third-party token sitting on someone else's server.
Optional desktop helper that lets Atona look at ~/Documents, your photo library, and your tabs — for invoices during refund triage, reference photos during damage claims, the rental contract during a dispute. Context cloud tools structurally cannot reach.
The Companion runs in your logged-in Airbnb tab — no third-party API token sitting on someone else's server, no headless browser pretending to be you, no shared service account. Cloud-only tools either ask for your credentials or skip Airbnb integration entirely. Atona doesn't have to.
Personal Atona has a tier ladder. Pick the one that matches today's load — upgrade when Atona becomes load-bearing.
Atona's drafting and routine triage uses AI credits. Most solo hosts run $10–30/mo in credits on Essentials. A 5-property host on Pro typically sees credits land below the flat tier fee — the model gets cheaper as your standing rules sharpen.
Compare to stack pricing: at four properties, a typical Hospitable Mogul + Turno + dynamic pricing stack lands around $50 per property per month. Atona Pro is flat $99 — that's $25/property at four, $20 at five. The stack scales linearly; Atona doesn't. Business pricing varies by team size; reach out for design-partner numbers.
Six dimensions hosts actually care about, scored against the tools you're probably already paying for. No feature-checkmark spam.
| Hospitable | Airbnb native AI | Hostaway / Guesty | ChatGPT / Claude | Atona | |
|---|---|---|---|---|---|
| When the AI doesn't know the answer | Fills with templates | Generic completion | Fills with templates | Guesses with confidence | Surfaces the gap · asks for the fact |
| Approval before every send | Optional | No — auto-sends | Optional | You're the sender | Default · always |
| Cites your property notes on every draft | Template variables | Generic | Template variables | You paste them in | Why · Risk · Sources |
| Edit-before-send on the draft | In compose box | No | In compose box | You write it | On the card |
| Inline fact correction back to listing | No | No | No | No | From approval card |
| Multi-channel (Airbnb + VRBO + email + SMS) | Yes | Airbnb only | Yes | N/A | Yes |
| Activity feed · who approved what | Per-user logs | No | Yes | No | Yes · per-member attribution |
Hospitable, Hostaway, and Guesty are mature PMS tools with strengths Atona doesn't try to match (channel manager depth, distribution analytics). The dimensions above are the ones a host who already has a PMS tells us they wish their AI had.
And none of these touch the rest of your stack — let alone your life. Each does one job. Atona is the operator across all of them.
Your day runs across the Airbnb app, your PMS, a cleaning app, a pricing tool, your email, your calendar. None of them share context. A guest's late checkout, your cleaner's schedule, and tomorrow's arrival are the same situation — but they live in five apps that have never met. Atona is the one operator across all of it — one memory, one place. It keeps the specialists you love (PriceLabs, Turno) and replaces the glue work you hate.
Airbnb · VRBO · Booking.com
All three channels route through the same approval card, the same per-property knowledge base, the same standing rules. Full guest-message routing, listing fact extraction, alteration handling — only the inbound/outbound plumbing differs.
PriceLabs · Wheelhouse · Beyond
Integration depth follows host demand. Tell us your stack on the setup call — the most-requested integrations ship first.
Turno · Properly · Breezeway
Today: Atona notifies cleaners via SMS/iMessage on alteration approval. Native integration sequencing follows the most-paid design partner.
Lodgify · Hostfully · OwnerRez
Direct-booking inbox via assistant email today. Native PMS hooks ship with the host who pulls hardest in the design-partner cohort.
Seam · Stessa · QuickBooks
Smart-lock code rotation on the alteration card. Invoices and refund context surfaced from Stessa/QuickBooks. On the near roadmap.
Your stack isn't here? Tell us on the setup call. Integration sequence is driven by the hosts we sign first — not by which logos look good on a marketing page.
Six guarantees that hold from your first guest message.
Atona drafts; you approve. Auto-send only kicks in for narrow standing rules you opt in to — never as a global setting.
Pine House's wifi password never appears in Maple Cabin's drafts. Door codes and lockbox combos are KMS-encrypted with a per-row key.
Every approval, rejection, and edit attributed to the member who did it. Co-hosts, VAs, and admins all on the record.
Scope a VA to a single property. Scope a co-host to messaging only, not pricing. Restricted sources are invisible to members outside scope.
Your guests, properties, and conversations aren't fodder for someone else's model. Workspace content is excluded from training, full stop.
The Companion uses your logged-in session — no third-party tokens. Approval-before-send is the architectural guarantee against the ToS edges that get hosts deactivated.
Yes. Airbnb, VRBO, and Booking.com all route through the same approval card, the same per-property knowledge base, and the same standing rules. Only the inbound/outbound plumbing differs between channels — the host experience is identical.
If VRBO is your main channel, tell us on the setup call — we'll wire that first.
Default: no. Every draft requires your tap. Atona never sends a reply you haven't seen.
Optional: under narrow standing rules you opt in to (e.g. "auto-send wifi-password replies on confirmed bookings within 24h of arrival"), Atona can auto-send for that specific category. The rule is yours to define, scope, and revoke. Even auto-sent replies appear in your activity feed with the rule that authorized them.
Yes. Atona doesn't try to be your channel manager or pricing engine. You keep what already works. Atona sits on top — drafts replies, manages alterations, coordinates the operator-side details — through the messaging surface, not through PMS replacement.
You don't lose access — drafts queue, and Atona surfaces the inbound message as a "needs you" item the way it would for anything ambiguous. The flat tier fee covers your subscription regardless; AI credits are only the cost of drafting.
Practical reality: most solo hosts run $10–30/mo in credits on Essentials. Standing rules and per-property facts make Atona cheaper over time, not more expensive.
Both. Approvals are the strong signal (the host accepted this verbatim). Edits are the high-information signal — the diff between Atona's draft and what you actually sent teaches the voice model what to fix next time.
Rejections are the strongest negative signal. Reject for the same reason twice and Atona asks if it should remember the rule.
Yes. The Business workspace is multi-member with three roles (owner, admin, member). Per-source visibility lets you scope what a member can see — a VA can see Pine House's inbox without seeing your personal email; a co-host can be granted messaging without pricing.
Your Personal Atona — calendar, texts, life — stays on the personal side of a hard line. Members keep their own Personal Atona separately.
Atona's Companion extension uses your logged-in Airbnb/VRBO session — there's no third-party API token sitting on someone else's server, no automated login, no headless browser pretending to be you. Combined with approval-before-send as the default, this is the architectural posture that keeps you on the safe side of ToS.
ToS changes — and Atona's architecture is built to track those changes. Approval-before-send is the moat against the edges that get hosts deactivated.
Out of the box, Atona uses a tuned hosting voice — warm, specific, no boilerplate. The "Atona suggests" eyebrow is your tell that this is AI-drafted.
After ~10–20 approvals, the voice model has enough signal to track your patterns — sentence length, formality, sign-offs, the words you actually use. You'll know it works when the eyebrow stops mattering: the drafts read like something you'd send.
It tells you. The approval card shows "missing fact" instead of guessing — and gives you a one-tap add to write the fact back to the listing for next time.
This is the structural answer to the "AI confidently says the hot tub works when it doesn't" failure mode. Atona only answers from your notes. If your notes don't cover it, the card surfaces the gap.
The setup call is 15 minutes. Bring your Airbnb login (you'll grant the Companion permission via Chrome's standard permission prompt — no credentials shared) and one property's notes if you have them (PDF, Google Doc, even an email to yourself).
Atona reads your existing notes during the call. You see your first approval card before we hang up.
Only if you install the optional Mac bridge and grant it specific folder access. The bridge runs locally on your Mac — it doesn't upload files; it surfaces context (filenames, dates, EXIF) on demand. The invoices during refund triage, the contract during a dispute, the check-in photos for a damage claim — already in scope without leaving your machine.
You. Workspace data is yours. We don't train models on it, we don't share it with third parties beyond the AI providers actually drafting your replies (under no-train terms), and we'll export everything on request. Cancel and the data leaves with you.
That's the Business tier conversation. The multi-member workspace with per-source visibility is built for exactly this — co-hosts and VAs in their right scopes, activity feed for accountability, per-property knowledge bases that don't bleed into each other.
Business pricing varies by team size. Reach out — we'll quote you on the setup call.
The same operator that drafts your guest replies also triages your personal inbox, guards your calendar, and keeps your to-dos moving. One operator for your hosting and your life — not another app to check.
See what else Atona runs →A 15-minute setup call. Bring your Airbnb login and one property's notes — I'll have your first approval card on screen before we hang up.
We'll get back to you within a day.